Services

Release of Information (ROI)

Audit Management Support (RAC)

Internal Request Support (IRS)

Document Management Services (DMS)

Medical Document Retrieval (MDR)

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Release of Information (ROI) Services

Federal regulations mandate a medical record requests process, Release of Information (ROI), that must adhere to standards established by HIPAA and recently expanded by the HITECH Act. These standards are complex and dynamic, and achieving full compliance with them can be difficult. Failure to meet these standards exposes healthcare providers to financial risk and other penalties.

Many providers find that releasing Protected Health Information (PHI), in accordance with these ever evolving requirements is time consuming, costly, and disruptive. Managing the ROI function with in-house staff and responding to the myriad of independent audits, deadlines, and internal requests can strangle productivity, and increase costs and compliance risks. Increasingly, healthcare providers are choosing Discovery Health Record Solutions to outsource the ROI function.

ROI Process

A typical in-house ROI fulfillment operation involves 5 major processes, 32 primary, and 47 secondary steps as mapped by AHIOS, the Association of Health Information Outsourcing Services. Discovery offers healthcare professionals an alternative - no cost – option for fulfilling ROI requests, meeting all Federal regulations, and improving internal productivity.

Flexibility

Discovery can implement a custom medical records request fulfillment, ROI solution, in 30 days or less, that removes these burdens and reduces compliance risk. We can manage the ROI function for you in a way that makes sense for the way you do business. We offer these choices -

TotalROI - full service outsourcing of the ROI function
SharedROI - shared ROI responsibilities and shared financial benefits

Team Discovery is different:

Billable and non-billable requests have equal priority
Employee recognition based on customer satisfaction - not billable request volume
No prepayment requestor requirement – immediate release of records
Electronic or paper record delivery
Seamless integration with EMR systems – EasyEMR
Integration with billing systems to extract records electronically
HIPAA compliant disclosure log through web portal - StatusNOW
Provider established priorities for medical record requests
Central processing model improves turnaround times and provides redundancy
Summary and key performance indicator (KPI) reports

Responsive Support

On demand scanning of medical files on-site at provider facility or
Remote capture and processing from EMR system - VirtualREQUEST
Local field management supervisory structure
Local management of certification process and notary services
Discovery customer service manages requestor inquiries
Invoicing and collection of reimbursable requests

Innovative Technology

Discovery Health Record Solutions has revolutionized ROI services with StatusNOW, our proprietary information management system and secure web portal. You’re in charge of accessing critical information when you need it and where you need it – 24/7.

Confirmation and verification of information requested
Tracking of all disclosure and activity specifics
Interoperability with most EMR platforms
Remote delivery of health records via encrypted connection
HIPAA, HITECH Act, and Meaningful Use compliant

Secure record processing

At Discovery security matters. We have a VeriSign registered certificate of 2048 encryption and utilize industry leading secure processes and data protection methodologies. Contact a Team Discovery Regional Account Executive for details.

Discovery Health Record Solutions has the flexibility to implement a custom medical record request solution that makes sense for the way you do business.