Medical Document Retrieval Services (MDR)

The Department of Health and Human Services estimates that there are more than 55 million requests made each year for medical records. These requests for Protected Health Information (PHI) are governed by HIPAA and the HITECH Act federal mandates. In addition each of the 50 states has established and administers a different fee schedule, and in some cases additional compliance requirements. Without intimate knowledge of this process and the nuances of Release of Information (ROI), obtaining these medical records can be time consuming and costly.

We offer law firms and insurance companies’ retrieval services for locating and expediting these critical documents that improve their results. By utilizing Team Discovery’s HIPAA trained document retrieval specialists, our customers have reduced both the cost to produce, and the time needed to receive these requests. We use a professional staff, with an intimate knowledge of the ROI process. They work proactively utilizing “inside” knowledge to obtain the right record quickly, at the correct, regulated fee.

Once the records are obtained, we scan or import the files and deliver them to you in a secure electronic format to facilitate e-discovery, and collaboration. We manage the entire process from submitting an accurate, authenticated request, to completed record delivery on your behalf. In addition we manage the payments to each healthcare provider, so that you write just one check to Discovery.

Benefits include…

• Faster turnaround
• State regulated fee protection
• Lower cost
• Improved productivity for professional staff
• Enhanced access to records via electronic delivery
• Simplified process management and accounts payable
• Improved cash flow

Throughout the process, all details of our activity are tracked and accessible 24/7 using our proprietary information management system and secure web based portal, StatusNOW.

Team Discovery’s Medical Document Retrieval Services can give you back the valuable time of paralegal and other in-house professionals to concentrate on their core activities.

Our Focus Health Records -
Your Focus Healthcare

Fast, secure, HIPAA compliant, electronic delivery of medical records saves attorneys and insurance companies time and $.

Discovery medical record specialists receive annual HIPAA training and supervisory personnel are CRIS certified