About Us
National Scope, Local Presence
Company
Discovery Health Record Solutions has over a decade of experience focused solely on the needs of the health information management industry. We are an industry innovator and leader in delivering effective Release of Information (ROI) and related services.
Our ability to achieve the right blend of technology and people has allowed us to expand rapidly, serving both local and national healthcare providers. We consistently exceed our customers’ service expectations in pursuit of our goal that – every customer recommends Discovery. We have accomplished this by maintaining a personal level of service, with industry experienced and certified field operations management based in local markets.
Mission
We focus on the needs of providers and requestors of medical records by delivering comprehensive solutions that address the complexities and regulatory aspects of satisfying patient confidentiality. We help them reduce compliance risks, improve productivity and enhance their profitability.
Flexibility
Discovery can implement a custom medical records request fulfillment, (ROI) solution, in less than 30 days, that removes these burdens and reduces compliance risks.We can manage the ROI function for you in a way that makes sense for the way you do business. We offer these options -
• Full service outsourcing of the ROI function – TotalROI
• Division of ROI responsibilities and financial benefits - SharedROI
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People
An expert, professional staff makes the difference. We emphasize “best practices” training, CRIS certification, and HIPAA compliance. Our organizational structure is designed to support your operations and we have aligned our employee performance measurements with your expectations. We call it Team Discovery.
Systems
Discovery Health Record Solutions addresses the complexities and regulatory aspects of satisfying patient confidentiality through centralized processing and support, integrated with our proprietary management information system and web portal, StatusNOW. Our operations are inclusive of redundant information technology platforms, call center automation, and distribution methods for either electronic transfer or printed delivery. These modular attributes deliver proven results no matter what combination of services you choose.
Our Focus Health Records -Your Focus Healthcare
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